If you have further questions after reviewing the FAQ, please email James York, Ashford Emergency Management Director  or call the Ashford Selectmen’s Office at 860-487-4400.

Sign Up

You can sign up for alerts and manage your profile at the Everbridge Emergency Alert Program page.

Frequently Asked Questions

What is Ashford’s Mass Information Notification System?

Ashford Emergency Management utilizes a mass notification system under contract with Everbridge, a company specializing in notifications, that allows residents of the Town to be notified of emergency and other town situations. Notifications can be received in a variety of ways, including cell, home and work phones, and by text messaging and/or email.

How do I sign up?

You can sign up for alerts and manage your profile at the Everbridge Emergency Alert Program page.

When will it be used?

The system will be used to notify residents about imminent threats to health and safety. You will see the alert as coming from Selectmen’s Office phone number: 860-487-4400.

Should I call 9-1-1 when I get an emergency notification?

No. If you get an emergency notification regarding a situation in your area, the 9-1-1 systems are already very busy. Please do not call, follow the notification instructions.

Should I wait for an emergency notification before I evacuate or take shelter?

If you are aware of a situation occurring in your area, do not wait for a call if you do not feel safe. Take action as you see fit depending on the emergency. Call 9-1-1 to report any emergencies.

What if my phone number or email address change?

If your cell phone, work phone or email address changes, you are responsible for going to the website and updating the information. You do not need to update information for landline telephones at your home, if your landline is with a company that reports your number for 9-1-1 services. Some cable and VoIP providers do not subscribe to the 9-1-1 database. You must inquire from your phone company.

Will I still get emergency notifications if I don’t sign up?

If you don’t sign up, you will still receive emergency notification on your traditional landline home phone if it is listed in the White or Yellow pages, but nowhere else. These notifications can take longer depending on call volume.

Why are you switching to this service?

This service allows public agencies to make notifications in multiple ways to increase the likelihood that residents and businesses are notified of emergencies or resources afte major events like blizzards or hurricanes. It also helps us serve the growing number of people who are using cell phones as their primary telephone.

Will my contact information be shared with others?

No, the information that you provide will be used for emergency purposes only. It will not be given to any other vendor or organization or used for any other purpose.

If a notification is sent out is it guaranteed I will receive it if I register?

When the emergency notification is activated, the system will make several attempts to reach the registered numbers. Due to the emergency, phone systems, both landline and cell may be inundated with calls and your provider may not be able to deliver the message. We do not assume legal responsibility for technical difficulties that may result in notification failures.

Who is responsible for the accuracy of the information in the system?

We cannot monitor the current or future accuracy of the information provided by participants in this program. It is the sole responsibility of participants to keep any information provided current and accurate. We do not assume legal responsibility for inaccurate information that may result in notification failures.

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